F.A.Q.


WARNING
E-LIQUID CONTAINS NICOTINE WHICH IS BOTH HIGHLY TOXIC AND VERY ADDICTIVE.KEEP WELL AWAY FROM CHILDREN AND PETS. E-LIQUID IS ONLY INTENDED TO BE USED WITH YOUR ELECTRONIC CIGARETTES, E-CIGS, E-CIGARS, E-PIPES OR VAPORIZERS. ... FOR YOUR OWN SAFETY AND OTHERS AROUND YOU, PLEASE READ THIS ...

WHO DO I CONTACT WITH QUESTIONS?
Please email info@vndls.co with any questions you have or visit our contact page.  A VNDLS team member will reply to you shortly.

HOW LONG DOES IT TAKE TO SHIP?
For domestic orders, please allow standard USPS delivery times for your package to deliver.  International orders can vary quite a lot, we are currently doing international orders by request only; please send us an email at orders@vndls.co

USPS Priority Shipping (2-3 business days)*

*Please allow 1 business day for your order to be processed.

WHAT PAYMENT METHODS DO YOU ACCEPT?
Visa, Mastercard, American Express, and Discover.

HOW MUCH DOES SHIPPING COST?
Shipping is calculated at checkout by how many bottles of liquid can fit in a box.

30mL bottles:
Small - 1-6 bottles
Medium - 7-48 bottles

120mL bottles:
Small - 1-10 bottles
Medium - 11-20 bottles

Domestic (US Only):
Small - $6.80 priority shipping (2-3 days)
Medium - $13.50 priority shipping (2-3 days)

International (Outside of the US):
This is by request only, please send us a message on our contact page or email us at orders@vndls.co

I ORDERED THE WRONG ITEM/SIZE BY MISTAKE. CAN I EDIT MY ORDER?
If the order has not shipped yet, please send us an email at orders@vndls.co

HOW DO I EDIT MY ADDRESS OR EMAIL?
You can edit your addresses through the Account page, to edit your name or email you can follow this link: Edit Your Account.

HOW DO I TRACK MY ORDER?
When the order is shipped, we will send you a confirmation email with a tracking number with your order details.

WHAT IS YOUR RETURN/REFUND POLICY?
Unfortunately due to the nature of the products that we sell, we unable to do refunds or exchanges for any item.  If you are unsatisfied with something, please feel free to contact us through our contact page.

WHAT HAPPENS IF MY ITEM IS DAMAGED?
If you receive a damaged item, please contact orders@vndls.co to speak with our support team.

WHAT IF I RECEIVED THE WRONG ITEM/SIZE/STRENGTH?
If you did not receive the item you ordered, please contact orders@vndls.co to speak to our support team.